Terms of sale

These Terms of Purchase set out how you (the User) can make purchases from our Site. Please read them carefully. We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Ahead of making any purchase, you will be asked to tick a box on our Site which says “I Accept the Terms and Conditions of Sale”. In ticking that box, you will be accepting the terms set out here.

We are based in the UK and our Terms of Purchase are governed by UK legislation. These terms and any claim or dispute arising in relation to any purchase will be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.

We can not offer international shipping and our digital documents can be downloaded worldwide. 

The Terms of Use for our Site and our Privacy Statement can be found on separate pages. 

It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist. 

Purchase Terms for Services 

The details of each specific service and the terms of delivery associated with it are described on each page of the website and delivered in accordance with these terms. You should review those terms in detail before purchasing. 

If you purchase as a consumer, rather than a business, then should you change your mind following your purchase you are entitled to a refund within the first 14 days. Should you receive any element of the service prior to requesting a refund then any refund will be issued pro-rata for the services provided. 

As consumer legislation does not apply to business-to-business transactions, if you purchase as a business then you will not have the right to a refund within the first 14 days if you change your mind so please do ensure that you consider carefully before purchasing. 

Refunds

Should you decide to purchase a programme or any personalised product from this Site then you will enter into a contract of sale with us at the point of sale. Full payment is required at the time of booking, prior to your first appointment. Payment for services is to be made in advance by credit or debit card except where agreed otherwise in writing between us.

The initial consultation must be completed within 3 months of booking. The follow-up consultations must be completed within 6 months of booking.

Should you choose to cancel your programme, for any reason, within the first 14 days following purchase a full refund will be provided, subject to you not having received any of our sessions. If any sessions have been delivered within the first 14 days a refund will be given pro rata. All requests to cancel must be communicated by emailing support@rodinadaley.com. We will confirm your cancellation in writing to you and if you have made any payment in advance for services that have not been provided you will receive a refund.

We appreciate that circumstances can change. If you need to rearrange an appointment, please let us know at your earliest convenience. Should you need to reschedule a session at least 24 hours notice must be provided by email. Failure to reschedule the session with 24 hours notice will be deemed a cancellation and no refund will be provided.

In order to ensure we can deliver to the highest standards we cannot start any sessions where you attend 20 minutes later than the scheduled start time. In such circumstances where there is late attendance the session will be deemed taken and no rearrangement or refund.

If you make an electronic/digital purchase for an eBook, online course, or template then you will be sent a link for a direct download or a link to login via a secure portal to access the content purchased.  At the point of purchase, you will be asked to confirm your express consent to receiving the download immediately. In agreeing to receive the download at the point of purchase you will lose your right to cancel and your right to a refund.

Should you have any questions about your purchase we will be happy to assist. 

Purchase Terms for Non-Customised Products and Digital Downloads

We are proud of our templates, online courses, and eBooks, and the results that our clients achieve from them. If you buy an online course, eBook, or template you are purchasing a digital PDF file which you will receive via email automatically once your payment has been processed. You can then download and save it to your device. For our online courses, you will receive an email with the link and instructions on how to access the online course content. As you receive this file and access to the course instantly you will not be entitled to receive a refund so do check that you are purchasing the correct product or service to meet your needs. Your other statutory rights to a refund remain in place in the usual way.

The templates, online courses, and eBooks will support your meal planning, and the specific outcomes outlined in the eBook and the online courses available. The templates, online courses, and ebooks do not come with any additional bespoke or continuing support. If you would like ongoing 1:1 advice please enquire about our 1:1 services by visiting 1:1 Programmes or email support@rodinadaley.com

Please be advised that we reserve all rights to our intellectual property for both our customised and non-customised products and services. This means that whilst you are free to use the download digitally or print out a copy for personal use you are not permitted to copy, distribute, adapt, edit, or share any of our products with third parties.

Should you have any problems with downloading your file, or accessing the course, or be unable to access the download please email us, placing ‘Tech Query’ in the subject field and send your email to support@rodinadaley.com.